Job Description (JD)
| Nama Program | Farmstay Operation [AF-064-3:2013] |
|---|---|
| Kod CU | AF-064-3:2013-C04 |
| Competency | Core |
| Tajuk CU | FARM STAY GUEST SERVICES |
| Penerangan CU | Farm Stay guest services are to ensure par excellence services are rendered to Farm Stay guest in accordance with establishment’s Standard Operating Procedure (SOP), Environmental Quality Act, Department of Safety & Health (DOSH) and Local Authority Act. Quick response to guest enquiries and the ability to manage guest dissatisfaction are critical in maintaining guest contentment. The personnel who are competent in Farm Stay guest services shall be able to handle guest special request and dissatisfaction. |
| Tempoh Latihan | 180 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to ensure par excellence services are rendered to Farm Stay guest. Upon completion of this competency unit, trainees will be able to: - • Identify Farm Stay guest services requirement • Handle guest special request • Handle guest complaint • Check Farm Stay guest services effectiveness • Report Farm Stay guest services activities |
| Pra-Syarat | 0 |