Job Description (JD)
| Nama Program | Perundingan Pelancongan [HT-101-3:2014] |
|---|---|
| Kod CU | HT-101-3:2014-C04 |
| Competency | Core |
| Tajuk CU | SUPERVISORY AND ADMINISTRATIVE |
| Penerangan CU | The supervisory and administrative is a skill to administer and supervise work and staff according to company practices. The person who is competent in this supervisory and administrative function shall be able to prepare job schedule / duty roster, organised workflow, handle customer complaint and feedback, appraise staff performance, conduct training and conduct staff meeting and monitor office etiquette. The outcome of this competency is to equip the travel agent personnel with supervisory skill on monitoring subordinate on executing the service standard provided by the company and labour law requirement. |
| Tempoh Latihan | 160 |
| Objektif Pembelajaran | The person who is competent in this competency unit shall be able to administer and supervise work and staff according to company practices. Upon completion of this competency unit, trainees will be able to:- • Prepare job schedule • Organise department operation • Handle customer complaint and feed back • Appraise staff performance • Conduct training • Conduct staff meeting • Monitor office etiquette |
| Pra-Syarat | 0 |