Job Description (JD)
| Nama Program | Pentadbiran Perundingan Pelancongan [HT-101-4:2014] |
|---|---|
| Kod CU | HT-101-4:2014-C01 |
| Competency | Core |
| Tajuk CU | RESERVATION & TICKETING MANAGEMENT |
| Penerangan CU | Reservation & ticketing management a work process of managing a reservation / booking for hotel or transportation or both and issuance of ticket/s (air ticket,bus ticket, cruise ticket, ferry ticket,train ticket & etc.) according to customer itinerary and needs. The person who is competent in reservation and ticketing management shall be able to carry out work distribution, monitor ticketing inventory, verify sales document, carry out ticketing re-issuance and refund process,monitor BSP link and carry out vendor selection according to company SOP The outcome of this competency is to equip the travel agent staff on the management of reservation and ticketing skill according to the standard given by the company and regulatory/ authority bodies (such as Ministry Of Tourism, International Air Transport Association (IATA). |
| Tempoh Latihan | 300 |
| Objektif Pembelajaran | The outcome of this competency is to equip the travel agent staff on the management of reservation and ticketing skill according to the standard given by the company and regulatory/ authority bodies (such as Ministry Of Tourism, International Air Transport Association (IATA). Upon completion of this competency unit, trainees will be able to:- • Carry out work distribution • Monitor ticketing inventory • Verify sales document • Carry out ticketing reissuance and refund process • Monitor BSP link • Carry out vendor selection |
| Pra-Syarat | 0 |