Job Description (JD)
| Nama Program | Sokongan & Penyelenggaraan IT [IT-035-4:2014] |
|---|---|
| Kod CU | IT-035-4:2014-C02 |
| Competency | Core |
| Tajuk CU | IT CLIENT TECHNICAL SUPPORT |
| Penerangan CU | "IT Client Technical Support is to attend client technical issue requests in a timely manner. It can be carried out either remotely or on site. Client technical issues cover those related to network, server, storage and desktop infrastructure. The person who is competent in client technical support shall be able to review client technical issue, troubleshoot technical issue and wrap up client technical support. The outcome of this competency is to assist client technical issue by providing solutions based on Service Level Agreement (SLA)" |
| Tempoh Latihan | 120 |
| Objektif Pembelajaran | The outcome of this competency is to assist client technical issue by providing solutions based on Service Level Agreement (SLA). Upon completion of this competency unit, the trainee will be able to: 1. Review client technical issue 2. Troubleshoot client technical issue 3. Wrap up client technical support |
| Pra-Syarat | 0 |