Job Description (JD)
| Nama Program | Pengurusan Reka Bentuk dan Gubahan Floral [HT-071-5:2016] |
|---|---|
| Kod CU | HT-071-5:2016-C02 |
| Competency | Core |
| Tajuk CU | FLORAL GUESTS RELATIONSMANAGEMENT |
| Penerangan CU | Floral guest’s relations management is an activity in maintaining excellent working relationship within the various departments in the organization and safe guarding guest’s interest. The person whom is competent in this CU will be able assess internal departmental needs, attend to external guest’s feedback and produce guests relations management report The outcome of this competency is to enable personnel to be effective, efficient and productive team player to ensure customer satisfaction is achieved and guaranteed. |
| Tempoh Latihan | 230 |
| Objektif Pembelajaran | The person who is competent in this competency unit shall be able to enable personnel to be effective, efficient and productive team player to ensure customer satisfaction is achieved and guaranteed. Upon completion of this competency unit, trainees will be able to:- • Assess internal departmental needs • Attend to guest’s feedback • Produce Guests Relations Management report |
| Pra-Syarat | 0 |