Job Description (JD)
| Nama Program | Airport Landside, Terminal & Airside Operations Management [TP-804-5:2016] |
|---|---|
| Kod CU | TP-804-5:2016-C10 |
| Competency | Core |
| Tajuk CU | AIRPORT TERMINAL PERFORMANCE MANAGEMENT |
| Penerangan CU | Airport terminal performance management describes the activities and procedures to maintain and maximised airport terminal services performace according to Service Level measurement (SLM) Competent personal should be able to manage airport service quality, manage aircraft slot and manage customer complaint and feedback The outcome for this competency is to maintain airport terminal operation performance to higher standard. |
| Tempoh Latihan | 200 |
| Objektif Pembelajaran | The person who is competent in this competency unit shall be able to ensure effectiveness and efficiency of managing airport crisis situation. Upon completion of this competency unit, trainees will be able to:- • Manage airport service quality • Manage aircraft slot • Manage customer complaint and feedback |
| Pra-Syarat | 0 |