Job Description (JD)
| Nama Program | Penyediaan dan Perkhidmatan Makanan Segera [HT-031-2:2016] |
|---|---|
| Kod CU | HT-031-2:2016-C04 |
| Competency | Core |
| Tajuk CU | FAST FOOD CUSTOMER SUPPORT SERVICES |
| Penerangan CU | Fast Food Customer Support Services is an activity to provide information for product promotion, handle premiums redemption and entertain customer’s request. The person whom is competent in these CU will be able to exhibit product information & promotion , arrange serving activity, carry out packing / wrapping activity, handle premiums redemption and handle customer request. The outcome of this competency is to enable the personnel to provide customers support services and handle customer’s request in accordance with establishment requirement standards. |
| Tempoh Latihan | 116 |
| Objektif Pembelajaran | The outcome of this competency is to enable the personnel to provide customers support services and handle customer’s request in accordance with establishment requirement standards. Upon completion of this competency unit, trainees will be able to:- • Exhibit product information and promotion • Arrange serving activity • Carry out packing / wrapping activity • Handle premiums redemption • Handle customer’s request |
| Pra-Syarat | 0 |