Job Description (JD)
| Nama Program | Penyeliaan dan Operasi Makanan Segera [HT-031-3:2016] |
|---|---|
| Kod CU | HT-031-3:2016-C03 |
| Competency | Core |
| Tajuk CU | HANDLING CUSTOMER COMPLAINT IN FAST FOOD SERVICES |
| Penerangan CU | Handling Customer Complaint In Fast Food Services is an activity to handle customer’s complaints and prepare customer support services reports The person whom is competent in this CU will be able to handle customer refund , attend to customer complaints and prepare customer support services reports The outcome of this competency is to enable the personnel to handle customer’s complaints and carry out customer’s refund in line with company’s procedure. |
| Tempoh Latihan | 144 |
| Objektif Pembelajaran | The outcome of this competency is to enable the personnel to carry out customer’s complaints and handle customer’s refund in line with company’s procedure. Upon completion of this competency unit, trainees will be able to:- • Handle customer refund • Attend to customer complaints • Prepare customer support services reports |
| Pra-Syarat | 0 |