Job Description (JD)
| Nama Program | PENGURUSAN JUALAN RUNCIT KENDERAAN [TP-312-4:2014] |
|---|---|
| Kod CU | TP-312-4:2014-C06 |
| Competency | Core |
| Tajuk CU | VEHICLE AFTER SALES/SERVICE ADMINISTRATION |
| Penerangan CU | Vehicle after sales/ service administration is the provision of advice and services to customers after they have purchased a vehicle which includes customer claims and warranty management, maintenance operations, spare parts planning and logistics, and all the operations with a lasting effect on customer satisfaction. The competency includes verify vehicle warranty terms and conditions, advise customers on warranty and servicing arrangement, coordinate service arrangement, advise customers on car accessories installation, and administer vehicle documentation. The outcome of this competency is to ensure that the aftersales department delivers a high level of customer satisfaction. |
| Tempoh Latihan | 150 |
| Objektif Pembelajaran | The person who is competent in this competency unit shall be to ensure that the aftersales department delivers a high level of customer satisfaction. Upon completion of this competency unit, trainees will be able to:- 1. Verify vehicle warranty terms and conditions 2. Advise customers on warranty and servicing arrangement 3. Coordinate service arrangement 4. Advise customer on car accessories installation 5. Administer vehicle documentation |
| Pra-Syarat | 0 |