Job Description (JD)
| Nama Program | Operasi Homestay [HT-040-2:2014] |
|---|---|
| Kod CU | HT-040-2:2014-C07 |
| Competency | Core |
| Tajuk CU | HOMESTAY CUSTOMER SERVICE |
| Penerangan CU | Homestay customer service is a competency in the act of taking care of the customer's needs by providing and delivering professional, helpful, quality service and assistance before, during, and after the customer's requirements are met according to Malaysia Homestay Registration and Tourism Ministry & Malaysian Culture guideline. The person who is competent in customer service shall be able to carry out guest registration activities, execute customer service relation activities and monitor guest satisfaction. The outcome of this competency is to be able to develop competent person in customer service |
| Tempoh Latihan | 30 |
| Objektif Pembelajaran | The outcome of this competency is the ability to develop competent person in customer service. Upon completion of this competency unit, trainees will be able to:- Carry out guest registration activities Execute customer service relation activities Monitor guest satisfaction |
| Pra-Syarat | 0 |