Job Description (JD)
| Nama Program | Operasi Stesen Pemantauan Berpusat [DS-013-3:2015] |
|---|---|
| Kod CU | DS-013-3:2015-C01 |
| Competency | Core |
| Tajuk CU | CMS OPERATION SUPPORT |
| Penerangan CU | CMS operation support is a competency to perform routine work in CMS operation. The person who is competent in this CU shall be able to administer customer account, handle customer inquiry, handle customer complaint, promote new product and services, monitor alarm status & CCTV visual and prepare CMS operation support report according to company’s operating procedure. The outcome of this competency is to perform all routine work in CMS shift according to company’s rules and regulation |
| Tempoh Latihan | 240 |
| Objektif Pembelajaran | The person who is competent in this competency unit shall be able perform all routine work in CMS shift according to company’s rules and regulation. Upon completion of this competency unit, trainees will be able to:- • Administer customer account • Handle customer inquiry • Handle customer complaint • Promote new product and services • Monitor alarm status & CCTV visual • Prepare CMS operation support report |
| Pra-Syarat | 0 |