Job Description (JD)
| Nama Program | Operasi Stesen Pemantauan Berpusat [DS-013-3:2015] |
|---|---|
| Kod CU | DS-013-3:2015-C04 |
| Competency | Core |
| Tajuk CU | CMS COMPLIANCE AUDIT |
| Penerangan CU | CMS compliance audit is a competency to check if the actions of CMS operators are in compliance to SOP. The person who is competent in this CU shall be able to refer to prepare CMS compliance audit requirement, perform inbound and outbound call audit, perform SOP adherence audit, perform data entry audit and analyse operator performance according to company’s operating procedure. The outcome of this competency is to ensure that all conversations and actions taken during emergency situations are SOP compliant |
| Tempoh Latihan | 240 |
| Objektif Pembelajaran | The person who is competent in this competency unit shall be able to ensure that all conversations and actions taken during emergency situations are SOP compliant. Upon completion of this competency unit, trainees will be able to:- • Prepare CMS compliance audit requirement • Perform inbound and outbound call audit • Perform SOP adherence audit • Perform data entry audit • Analyse operator performance |
| Pra-Syarat | 0 |