Job Description (JD)
| Nama Program | Pelaksanaan Jaminan Kualiti Pengeluaran Plastik [C222-002-4:2019] |
|---|---|
| Kod CU | C222-002-4:2019-C03 |
| Competency | Core |
| Tajuk CU | CUSTOMER COMPLAINTS HANDLING |
| Penerangan CU | Customer Complaints Handling describes the competency in the analysing the complaints issues and coordinating rectification action with relevant parties based on organisation Standard Operating Procedure. A competent person in this CU shall be able to identify customer complaints report, carry out complaints investigation and coordinate rectification requirements. The outcome of this competency is the ability to coordinate and ensuring all the complaints are handled and addressed to increase customer satisfaction and uphold company image. |
| Tempoh Latihan | 300 |
| Objektif Pembelajaran | The outcome of this competency is the ability to coordinate and ensuring all the complaints is handled and addressed to increase customer satisfaction and uphold company image. Upon completion of this competency unit, trainees shall be able to: 1. Identify customer complaints report. 2. Carry out complaints investigation. 3. Coordinate rectification requirements. |
| Pra-Syarat | Not Available |