Job Description (JD)
| Nama Program | Pembaikpulihan dan Penyelenggaraan Basikal [HT-089-3:2016] |
|---|---|
| Kod CU | HT-089-3:2016-C07 |
| Competency | Core |
| Tajuk CU | CUSTOMERSERVICE AND SHOP OPERATIONS |
| Penerangan CU | A customer service representative interacts with a company’s customers to provide them with information to address inquiries regarding products and services Customer Service and Relations describes the competency in handling customers. It is a series of activities designed to enhance the level of customer satisfaction – that is, a product or service has met the customer expectation. The person who is competent in this CU shall be able to carry out marketing and sales, carry out after sales service, handle customer grievances / complaint and update customer service activities report The outcome of this competency is to ensure that customer services, customer relation and shop operation are done professionally and diligently |
| Tempoh Latihan | 80 |
| Objektif Pembelajaran | The person who is competent in this competency unit shall be able to carry out customer services, customer relation and shop operations professionally and diligently. Upon completion of this competency unit, trainees will be able to:- Carry out marketing and sales Carry out after sales service Handle customer grievances / complaint Update customer service and relations activities report |
| Pra-Syarat | 0 |