Job Description (JD)
| Nama Program | Operasi Servis Selepas Jualan – Kenderaan Bermotor [G452-002-4:2017] |
|---|---|
| Kod CU | G452-002-4:2017-C05 |
| Competency | Core |
| Tajuk CU | QUALITY CUSTOMER SERVICE IMPLEMENTATION |
| Penerangan CU | Quality Service Implementation describes the competency in planning and handling customers’ complaint, resolving customers’ issues and also planning customer outreach programs for the company with the customers. A competent person in this CU shall be able to review company customer service charter, administer customer feedback, resolve customer feedback and manage customer outreach program in accordance with the company policies, SOP & requirements. The outcome of this competency is to ensure that customer complaints are managed well, customer needs are managed in a good and proper way, customer outreach program is organised well, and the continuity of good customer relations can be maintained. |
| Tempoh Latihan | 144 |
| Objektif Pembelajaran | The person who is competent in this competency unit shall be to ensure that customer complaints are managed well, customer needs are managed in a good and proper way, customer outreach program is organised well, and the continuity of good customer relations can be maintained. Upon completion of this competency unit, trainees will be able to:- 1. Review Company Customer Service Charter 2. Administer Customer Feedback 3. Resolve Customers Feedback 4. Manage Customer Outreach Program |
| Pra-Syarat | The minimum entry qualification is the candidates must have level 3 Malaysian Skill Certificates in Electrical & Electronic - Diagnose Service, Light Vehicle Wheel & Suspension - Troubleshooting Service, Light Vehicle – Diagnose Service, HVAC – Diagnose Service, Accessory - Diagnose Service, EEV - Hybrid System Diagnose Service, NGV – Diagnose Service, Powertrain - Diagnose Service and Commercial Vehicle – Troubleshooting Service. The candidate must be able to read, write, calculate and have int |