Job Description (JD)
| Nama Program | Operasi Kaunter Hadapan [I551-002-3:2017] |
|---|---|
| Kod CU | I551-002-3:2017-C02 |
| Competency | Core |
| Tajuk CU | FRONT DESK OPERATION |
| Penerangan CU | Front desk operation describes the competency of handling the area where guest arrive and first encounter a staff at a place of business. The competent person in this CU shall be able to prepare front desk operation requirement, take over cash float, acquire reservation details, handle guest arrival activities, carry out bucket check duties (night shift), carry out guest departure activities and carry out cashiering activities according to hotel’s Standard Operation Procedures (SOP). The outcome of this competency is to ensure that front desk associate equipped with knowledge and skills to perform a fast and efficient service. |
| Tempoh Latihan | 560 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to ensure that front desk associate equipped with knowledge and skills to perform a fast and efficient service. Upon completion of this competency units, trainess will be able to:- 1. Prepare front desk operation requirements 2. Take over cash float 3. Assign room to arrival guest 4. Handle guest arrival activities 5. Carry out bucket check duties (night shift) 6. Carry out guest departure activities 7. Carry out cashiering activities 8. Assist during emergency situation |
| Pra-Syarat | 0 |