Job Description (JD)
| Nama Program | Penyeliaan Operasi Pengalaman Pelanggan [M702-001-3:2019] |
|---|---|
| Kod CU | M702-001-3:2019-C01 |
| Competency | Core |
| Tajuk CU | CUSTOMER EXPERIENCE DATA PROCESSING COORDINATION |
| Penerangan CU | Customer Experience Data Processing Coordination describes the competency in supervising all data processing activities as required which includes sourcing, processing, maintaining and administering customer experience data as specified by the management. An organization's data is recognized as the most vital asset of an enterprise. Weak in data management are less likely to survive in the modern business. Therefore, this competency is important in supporting data management of the organization. A competent person in this competency unit shall be able to perform data collection coordination, perform data processing coordination, perform database maintenance coordination, monitor data record compilation and perform database changes communication. The outcome of this competency unit is to effectively accomplish data processing function objectives within a given time frame and optimum resources in contributing toward the achievement of organizational goals in accordance with organization requirement. |
| Tempoh Latihan | 250 |
| Objektif Pembelajaran | The outcome of this competency unit is to effectively accomplish data processing function objectives within a given timeframe and optimum resources in contributing toward the achievement of organizational goals in accordance with organization requirement. Upon completion of this competency unit, trainees shall be able to: 1. Perform data collection coordination 2. Perform data processing coordination 3. Perform database maintenance coordination 4. Monitor data record compilation 5. Perform database changes communication |
| Pra-Syarat | Not Applicable |