Job Description (JD)
| Nama Program | Penyeliaan Operasi Pengalaman Pelanggan [M702-001-3:2019] |
|---|---|
| Kod CU | M702-001-3:2019-C02 |
| Competency | Core |
| Tajuk CU | CUSTOMER NEEDS & REQUIREMENTS IDENTIFICATION COORDINATION |
| Penerangan CU | Customer Needs & requirements Identification Coordination describes the competency in supervising a team of staff in assessing the latest customers’ wants from organization’s product or service using a specified data processing systems to support the management decision making process. Understanding customer needs & requirements allows organization to build its business on a strong foundation of customer-centricity. This is not always simple. This competency is important in timely providing accurate customer needs & requirements development to support the management decision. A competent person in this competency unit shall be able to monitor customer’s needs & requirements identification preparation, perform customer’s needs & requirements identification data collection coordination, perform customer needs & requirements identification coordination, perform customer needs & requirements identification data compilation coordination and communicate customer needs & requirements information changes. The outcome of this competency unit is to ensure sufficient and accurate current customer needs & requirements development information timely supplied to support management decision making process in accordance with organization requirement. |
| Tempoh Latihan | 230 |
| Objektif Pembelajaran | The outcome of this competency unit is to ensure sufficient and accurate current customer needs & requirements development information timely supplied to support management decision making process in accordance with organization requirement. Upon completion of this competency unit, trainees shall be able to: 1. Monitor Customer Needs & requirements Identification preparation 2. Perform Customer’s Needs & requirements Identification Data Collection coordination 3. Perform Customer Needs & requirements Identification coordination 4. Perform Customer needs & requirements Identification Data Compilation coordination 5. Communicate Customer Needs & requirements Information Changes |
| Pra-Syarat | Not Applicable |