Job Description (JD)
| Nama Program | Penyeliaan Operasi Pengalaman Pelanggan [M702-001-3:2019] |
|---|---|
| Kod CU | M702-001-3:2019-C04 |
| Competency | Core |
| Tajuk CU | CUSTOMER EXPERIENCE ADMINISTRATION (CEA) SUPPORT COORDINATION |
| Penerangan CU | Customer Experience Administration (CEA) Support Coordination describes the competency in supervising all specified supporting activities to efficiently and effectively support the administrator to achieve customer experience administration desired objectives. Strong administrative function is vital in cultivating a strong positive customer experience. This competency is important in ensuring the success of administration office toward the goals. A competent person in this competency unit shall be able to monitor Customer Experience administration (CEA) office setting support services, monitor Customer Experience administration (CEA) survey support service, monitor Customer Experience Administration (CEA) training support services and perform customer Experience Administration (CEA) procurement support services The outcome of this competency unit is to supervise a specified administrative support services implementation in cultivating positive customer experience in accordance with organization requirement. |
| Tempoh Latihan | 200 |
| Objektif Pembelajaran | The outcome of this competency unit is to supervise a specified administrative support services implementation in cultivating positive customer experience in accordance with organization requirement. Upon completion of this competency unit, trainees shall be able to: 1. Monitor Customer Experience administration (CEA) office setting support services 2. Monitor Customer Experience administration (CEA) survey support service 3. Monitor Customer Experience Administration (CEA) training support services 4. Customer Experience Administration (CEA) procurement support services |
| Pra-Syarat | Not Applicable |