Job Description (JD)
| Nama Program | Khidmat Sokongan Operasi Pengalaman Pelanggan [M702-001-2:2019] |
|---|---|
| Kod CU | M702-001-2:2019-C04 |
| Competency | Core |
| Tajuk CU | CUSTOMER EXPERIENCE ADMINISTRATION (CEA) SUPPORT FUNCTIONS |
| Penerangan CU | Customer Experience Administration (CEA) Support Functions describes the competency in performing all specified supporting activities to support the administrator in order to achieve customer experience administration’s desired objectives. Strong administrative function is vital in cultivating a strong positive customer experience. This competency is important in ensuring the success of administration office toward that goals. A competent person in this competency unit shall be able to determine customer experience administration (CEA) office setting support services requirement, implement customer experience administration (CEA) survey support service, implement customer experience administration (CEA) training support services and implement customer experience administration (CEA) procurement support services The outcome of this competency unit is to provide a specified administrative support services in cultivating positive customer experience in accordance with organization requirement. |
| Tempoh Latihan | 200 |
| Objektif Pembelajaran | The outcome of this competency unit is to provide a specified administrative support services in cultivating positive customer experience in accordance with organization requirement. Upon completion of this competency unit, trainees shall be able to: 1. Determine Customer Experience Administration (CEA) office setting support services requirement 2. Implement Customer Experience Administration (CEA) survey support service 3. Implement Customer Experience Administration (CEA) training support services 4. Implement Customer Experience Administration (CEA) procurement support services |
| Pra-Syarat | Not Applicable |