Job Description (JD)
| Nama Program | Pentadbiran Pengalaman Pelanggan [M702-001-4:2019] |
|---|---|
| Kod CU | M702-001-4:2019-C01 |
| Competency | Core |
| Tajuk CU | CUSTOMER EXPERIENCE INFORMATION SYSTEMS ADMINISTRATION |
| Penerangan CU | Customer Experience Information System Administration describes the competency in assisting top management to plan, organize, lead and control all resources in providing all customer experience related information to support business decision making process. This competency is important in managing a systems to provide enough and accurate information for management decision process. A competent person in this competency unit shall be able to perform Customer Experience Information Systems (CEIS) Development, perform Customer Experience Information Systems (CEIS) data source management, perform Customer Experience Information Systems (CEIS) database management, perform Customer Experience Information Systems (CEIS) application training and administer Customer Experience Information Systems (CEIS) performance The outcome of this competency unit is to provide sufficient accurate customer experience information using an effective and reliable information technology in accordance with organization requirement. |
| Tempoh Latihan | 340 |
| Objektif Pembelajaran | The outcome of this competency unit is to provide sufficient accurate customer experience information using an effective and reliable information technology in accordance with organization requirement. Upon completion of this competency unit, trainees shall be able to: 1. Perform Customer Experience Information Systems (CEIS) Development 2. Perform Customer Experience Information Systems (CEIS) data source management 3. Perform Customer Experience Information Systems (CEIS) database management 4. Perform Customer Experience Information Systems (CEIS) application training 5. Administer Customer Experience Information Systems (CEIS) performance |
| Pra-Syarat | Not Applicable |