Job Description (JD)
| Nama Program | Pentadbiran Pengalaman Pelanggan [M702-001-4:2019] |
|---|---|
| Kod CU | M702-001-4:2019-C02 |
| Competency | Core |
| Tajuk CU | CUSTOMER ACQUISITION ADMINISTRATION |
| Penerangan CU | Customer acquisition administration describes the competency in assisting the management to plan, organize, lead and control of customer sourcing, identification, attraction and engagement as specified to achieve the business goals. Acquiring targeted customer, is the most important activity for almost all business organization. This competency is important in ensuring the success of the activity. A competent person in this competency unit shall be able to perform Customer Identification, perform Customer Differentiation, perform Customer Interaction, and perform Customer Treatment Customization. The outcome of this competency unit is to provide a sufficient number of specified targeted customer being engaged with the business while supporting to attract other prospects to share the experience in accordance with organization requirement. |
| Tempoh Latihan | 160 |
| Objektif Pembelajaran | The outcome of this competency unit is to provide a sufficient number of specified targeted customer being engaged with the business while supporting to attract other prospects to share the experience in accordance with organization requirement. Upon completion of this competency unit, trainees shall be able to: 1. Perform Customer Identification 2. Perform Customer Differentiation 3. Perform Customer Interaction 4. Perform Customer Treatment Customization |
| Pra-Syarat | Not Applicable |