Job Description (JD)
| Nama Program | Pentadbiran Pengalaman Pelanggan [M702-001-4:2019] |
|---|---|
| Kod CU | M702-001-4:2019-C04 |
| Competency | Core |
| Tajuk CU | CUSTOMER VALUE CREATION ADMINISTRATION |
| Penerangan CU | Customer value creation administration describes the competency in assisting the management to plan, organize, lead and control of customer value creation functions as specified to achieve the business goals. Creating the perception of what a product or service is worth to a customer versus the possible alternatives is an important move in competitive market environment that need this competency. This is vital for business survival. A competent person in this competency unit shall be able to perform customer value creation administration planning, organise customer value creation program, perform Customer Value Creation program implementation administration, perform customer value creation program implementation control and administer customer value creation program performance The outcome of this competency unit is to provide a sufficient number of specified high value customer to stay long as a loyal customer that generate a mutual benefits with the organization while supporting to attract other prospects to share the positive customer experience in accordance with organization requirement. |
| Tempoh Latihan | 200 |
| Objektif Pembelajaran | The outcome of this competency unit is to provide a sufficient number of specified high value customer to stay long as a loyal customer that generate a mutual benefits with the organization while supporting to attract other prospects to share the positive customer experience in accordance with organization requirement. Upon completion of this competency unit, trainees shall be able to: 1. Perform customer value creation administration planning 2. Organize customer value creation program 3. Perform Customer Value Creation program implementation administration 4. Perform customer value creation program implementation control 5. Administer customer value creation program performance |
| Pra-Syarat | Not Applicable |