Job Description (JD)
| Nama Program | Pengurusan Pengalaman Pelanggan [M702-001-5:2019] |
|---|---|
| Kod CU | M702-001-5:2019-C01 |
| Competency | Core |
| Tajuk CU | CUSTOMER EXPERIENCE MANAGEMENT PLANNING & POLICY DEVELOPMENT |
| Penerangan CU | Customer Experience Management Planning & Policy Development describes the competency in defining customer experience goals and objectives of the organization, formulate a strategy to achieve them, and develop a standard statement that guide the entire organization toward the desired target in contributing to the achievement of organizational mission. A plan is important to unite all employee effort to work together in a structured manner forming a strong energy sufficient to create a success in all organizations undertaking. This is the reason why planning & policy development become an important competency in managing an organization. A competent person in this competency unit shall be able to perform customer experience management planning preparation, perform customer experience management planning, perform customer experience management policies development preparation, perform customer experience management policies development and perform customer experience management plan and policies documentation The outcome of this competency is to provide a clear customer experience goals to be achieved by to all employee in a guided manner to reach the shared organization goals in accordance with organization requirement. |
| Tempoh Latihan | 280 |
| Objektif Pembelajaran | The outcome of this competency unit is to provide a clear customer experience goals to be achieved by to all employee in a guided manner to reach the shared organization goals in accordance with organization requirement. Upon completion of this competency unit, trainees shall be able to: 1. Perform Customer Experience Management planning preparation 2. Perform Customer Experience Management Planning 3. Perform Customer Experience Management Policies Development Preparation 4. Perform Customer Experience Management Policies Development 5. Perform Customer Experience Management Plan and Policies Documentation |
| Pra-Syarat | Not Applicable |