Job Description (JD)
| Nama Program | Pengurusan Pengalaman Pelanggan [M702-001-5:2019] |
|---|---|
| Kod CU | M702-001-5:2019-C04 |
| Competency | Core |
| Tajuk CU | ORGANIZATION CHANGE MANAGEMENT |
| Penerangan CU | Organization Change Management describes the competency in managing the people-side of business change to achieve the specified business objectives. Without change, business would likely lose their competitive edge and fail to meet customers’ needs and requirements that continuously changing. This competency is important to ensure organization change successfully happened. A competent person in this competency unit shall be able to perform organizational change initiation process, perform organizational change planning, lead organizations change process, control organizational change program and perform organizational change program continuous improvement The outcome of this competency unit is to effectively achieve the specified business objectives through a systematic, strategic and well managed organization change process in accordance with organization requirement. |
| Tempoh Latihan | 320 |
| Objektif Pembelajaran | The outcome of this competency unit is to effectively achieve the specified business objectives through a systematic, strategic and well managed organization change process in accordance with organization requirement. Upon completion of this competency unit, trainees shall be able to: 1. Perform Organizational change initiation process 2. Perform organizational change planning 3. Lead Organizations change process 4. Control Organizational Change Program 5. Perform Organizational Change Program continuous improvement |
| Pra-Syarat | Not Applicable |