Job Description (JD)
| Nama Program | PERKHIDMATAN SOKONGAN PENTADBIRAN SME [FB-053-3:2014] |
|---|---|
| Kod CU | FB-053-3:2014C01 |
| Competency | Core |
| Tajuk CU | OFFICE RECEPTION & TELEPHONE HANDLING |
| Penerangan CU | This competency unit describes the skills, knowledge and attitude requirements in office reception & telephone handling functions. The role of office reception & telephone handling personnel is to implement a specified office reception & telephone handling duties in order to achieve office reception & telephone handling objectives. The person who is competent Office reception & telephone handling activities will be able to analyze office reception & telephone handling concept and requirements, plan office reception & telephone handling activities, perform office reception activities, perform telephone calls handling activities, evaluate office reception & telephone handling activities performance and Prepare office reception & telephone handling activities report in accordance with organisational requirement. Effective Office reception and telephone handling personnel should be able to make the reception atmosphere conducive, orderly and comfortable to clients, convey business information to the right customers, responds customer’s issues according to specification permitted and continuously lowering customer complaint’s rate in accordance with organizational requirements. The outcome of this CU is to meet occupational skills standard which incorporate the skills, knowledge and attitude to be delivered systematically. |
| Tempoh Latihan | 200 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to make the reception atmosphere conducive, orderly and comfortable to clients, convey business information to the right customers, responds customer’s issues according to specification permitted and continuously lowering customer complaint’s rate in accordance with organizational requirements. Upon completion of this competency unit, trainees will be able to : • Analyze office reception & telephone handling concept and requirements. • Plan office reception & telephone handling activities. • Perform office reception activities • Perform telephone calls handling activities • Perform office reception & telephone handling activities performance evaluation. • Prepare office reception & telephone handling activities report. |
| Pra-Syarat | 0 |