Job Description (JD)
| Nama Program | PERKHIDMATAN SOKONGAN PENTADBIRAN SME [FB-053-3:2014] |
|---|---|
| Kod CU | FB-053-3:2014C07 |
| Competency | Core |
| Tajuk CU | SALES SERVICES |
| Penerangan CU | This competency unit describes the skills, knowledge and attitude requirements in performing sales and related activities. The role of sales person is to perform sales and sales related activities as specified to achieve the targeted sales volume and revenue within a specified period in a long term sales plan, in order to support the achievement of the overall organizational profitability and objectives. The person who is competent in sales services functions will be able to analyze sales activities instruction, prepare sales activities requirements, perform sales activities planning, perform sale activities, perform after sales services arrangement, perform sale activities evaluation and perform periodical sales record documentation in accordance with organisational requirement. An effective sales person should be able to achieve individual and team daily, monthly and yearly sales volume and revenue target, continuously expanding repeat customer and new customer volume and keep and utilize well maintained customer database. The outcome of this CU is to meet occupational skills standard which incorporate the skills, knowledge and attitude to be delivered systematically. |
| Tempoh Latihan | 250 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to achieve individual and team daily, monthly and yearly sales volume and revenue target, continuously expanding repeat customer and new customer volume and keep and utilize well maintained customer database. Upon completion of this competency unit, trainees will be able to : • Analyze sales activities instruction • Prepare sales activities requirements • Perform sales activities planning • Perform sale activities • Perform after sales services arrangement • Perform sale activities evaluation • Perform periodical sales record documentation |
| Pra-Syarat | 0 |