Job Description (JD)
| Nama Program | Pentadbiran Spa [S960-001-4:2017] |
|---|---|
| Kod CU | S960-001-4:2017-C04 |
| Competency | Core |
| Tajuk CU | SPA GUEST SERVICE ADMINISTRATION |
| Penerangan CU | Spa guest service administration is the competency to recognise the needs for, controlling of and administering required actions to provide efficient reservation, welcoming and farewell services to Spa guests and handling guest feedbacks in professional manner. A competent person in this competency unit shouldl be able to control Spa services reservation, monitor guest welcoming and farewell and manage guest’s feedback mechanism. The outcome of this competency is to reserve, receive and greet guest farewell and manage guests feedback with warmth and, professionalism in compliance with company’s policy |
| Tempoh Latihan | 150 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to take charge of guest services and promotional activities in accordance with Spa Standard Practices. Upon completion of this competency units, trainees will be able to:- 1. Control Spa services reservations 2. Monitor guest welcoming and farewell 3. Manage guest’s feedback mechanism |
| Pra-Syarat | 0 |