Job Description (JD)
| Nama Program | Perancangan Pengurusan Fasiliti [N811-002-5:2018] |
|---|---|
| Kod CU | N811-002-5:2018-C08 |
| Competency | Core |
| Tajuk CU | Quality Control Management |
| Penerangan CU | Quality Control Management is the management works for the activities that relates to the quality services delivery, customer satisfaction, statutory compliance and vendor performance assessment in any FM projects. The person who is competent shall be able to prepare Quality Management Plan (QMP), propose Customer Satisfaction Survey improvements, perform statutory compliance planning, perform vendor and service provider assessment and verify sign off project report. The outcome of this competency is to ensure the FM delivered services are of the highest quality with an acceptable service level. |
| Tempoh Latihan | 155 |
| Objektif Pembelajaran | The outcome of this competency is to ensure the FM delivered services are of the highest quality with an acceptable service level. Upon completion of this competency unit, trainees shall be able to:- 1. Prepare Quality Management Plan (QMP) 2. Propose Customer Satisfaction Survey (CSS) improvements 3. Manage statutory compliance 4. Evaluate vendor and service provider activity 5. Verify and sign off project report |
| Pra-Syarat | 0 |