Job Description (JD)
| Nama Program | Pentadbiran Kaunter Hadapan [I551-002-4:2018] |
|---|---|
| Kod CU | I551-002-4:2018-C01 |
| Competency | Core |
| Tajuk CU | FRONT DESK MANAGEMENT |
| Penerangan CU | Front desk management describes the competency of managing the area where guest arrive and first encounter a staff at a place of business. The competent person in this CU shall be able to verify all available cash in house bank and cashier’s float, analyse front desk operation requirements , monitor guest arrival activities , monitor guest departure activities, monitor lobby activities, facilitate guest complaint and feedback, handle emergency situation, record and update shift manager duty log according to hotel’s Standard Operation Procedures (SOP). The outcome of this competency is to ensure that front desk associate equipped with knowledge and skills to perform a fast and efficient service. |
| Tempoh Latihan | 240 |
| Objektif Pembelajaran | The outcome of this competency unit is to ensure that front desk associate equipped with knowledge and skills to perform a fast and efficient service. Upon completion of this competency unit, trainees shall be able to: 1. Verify cash float 2. Analyse front desk operation requirements 3. Monitor guest arrival activities 4. Manage on day room inventory 5. Monitor guest departure activities 6. Monitor lobby activities 7. Facilitate in house guest complaint and feedback 8. Handle emergency situation 9. Record manager duty log |
| Pra-Syarat | 0 |