JOB DESCRIPTION

Job Description (JD)

Nama ProgramPentadbiran Kaunter Hadapan [I551-002-4:2018]
Kod CUI551-002-4:2018-C03
CompetencyCore
Tajuk CUTELEPHONE SERVICE MANAGEMENT
Penerangan CUTelephone services management describes the competency of manage telephone calls to comply with telephone etiquette.

The competent person in this CU shall be able to manage guest request, verify emergency call, verify hotel telephone directory and check status report for Private Automatic Branch Exchange (PABX) system according to hotel’s Standard Operating Procedures.

The outcome of this competency is to ensure that front office telephone operator equipped with knowledge and skills to carry out telephone calls professionally and in an efficient manner.
Tempoh Latihan120
Objektif PembelajaranThe outcome of this competency unit is to ensure that front office equipped with knowledge and skills to manage telephone calls professionally in an efficient manner.

Upon completion of this competency unit, trainees shall be able to: 1. Manage internal and external call 2. Manage emergency call 3. Manage hotel telephone directory 4. Check Private Automatic Branch Exchange (PABX) system status report
Pra-Syarat0