Job Description (JD)
| Nama Program | Pentadbiran Kaunter Hadapan [I551-002-4:2018] |
|---|---|
| Kod CU | I551-002-4:2018-C04 |
| Competency | Core |
| Tajuk CU | GUEST SERVICE MANAGEMENT |
| Penerangan CU | Guest service management describes the competency for manage VIP arrival activities for room check in and provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering in accordance with establishment policies. The competent person in this CU shall be able to manage VIP guest arrival activities, handle VIP guest needs and manage guest relation activities according to hotel’s Standard Operating Procedure (SOP). The outcome of this competency is to ensure that guest service associate equipped with knowledge and skills to perform a fast and efficient service. |
| Tempoh Latihan | 120 |
| Objektif Pembelajaran | The outcome of this competency unit is to ensure that guest service associate equipped with knowledge and skills to perform a fast and efficient service. Upon completion of this competency unit, trainees shall be able to: 1. Manage VIP guest arrival activities 2. Handle VIP guest preferences 3. Manage guest relation activities |
| Pra-Syarat | 0 |