Job Description (JD)
| Nama Program | Pengurusan Kaunter Hadapan [I551-002-5:2018] |
|---|---|
| Kod CU | I551-002-5:2018-C01 |
| Competency | Core |
| Tajuk CU | FRONT OFFICE STANDARD OPERATION MANAGEMENT |
| Penerangan CU | Front Office Standard Operation Management is a process of reviewing, preparing and producing policies, procedures, guidelines and forms to ensure that company’s documents are consistent, clear and well communicated. The person who is competent in this CU shall be able to assess SOP review and development requirements, prepare Standard Operating Procedure (SOP) documentation, develop Standard Operating Procedure (SOP) and review Standard Operating Procedure (SOP) The outcome of this competency is to review & develop comprehensive procedures for the establishment in accordance with International Organisation for Standardisation (ISO), Environmental Act, Local Authorities and Occupational Safety and Health Act (OSHA) requirements. |
| Tempoh Latihan | 400 |
| Objektif Pembelajaran | The outcome of this competency unit is to review & develop comprehensive procedures for the establishment in accordance with International Organisation for Standardisation (ISO), Environmental Act, Local Authorities and Occupational Safety and Health Act (OSHA) requirements. Upon completion of this competency unit, trainees shall be able to: 1. Assess SOP review and development requirements 2. Develop Standard Operating Procedure (SOP) 3. Review Standard Operating Procedure (SOP) |
| Pra-Syarat | 0 |