Job Description (JD)
| Nama Program | Pemantauan Pengurusan Fasiliti [N811-002-4:2018] |
|---|---|
| Kod CU | N811-002-4:2018-C07 |
| Competency | Core |
| Tajuk CU | Quality Control Coordination |
| Penerangan CU | Quality Control Coordination is the coordination works for the activities that relates to the quality services delivery, customer satisfaction and quality improvement plan implementation in any FM projects. The person who is competent shall be able to prepare Quality Management documentation, coordinate quality audit and compliance activity, coordinate Customer Satisfaction Survey activity and implement quality improvement plan. The outcome of this competency is to embed a culture of quality in the delivery of facilities management services |
| Tempoh Latihan | 190 |
| Objektif Pembelajaran | The outcome of this competency is to embed a culture of quality in the delivery of facilities management services. Upon completion of this competency unit, trainees shall be able to:- 1. Prepare Quality Management documentation 2. Coordinate quality audit and compliance activity 3. Coordinate Customer Satisfaction Survey (CSS) activity 4. Implement quality improvement plan |
| Pra-Syarat | 0 |