Job Description (JD)
| Nama Program | Pengurusan Kaunter Hadapan [I551-002-5:2018] |
|---|---|
| Kod CU | I551-002-5:2018-C04 |
| Competency | Core |
| Tajuk CU | FRONT OFFICE UPSELLING MANAGEMENT |
| Penerangan CU | The CU title describes the competency in manage hotel special promotion. He or she is responsible to monitor and continuously improve the quality of services provided by staff to organisation. The person who is competent in this CU shall be able to analyse upsell requirement, develop supplement room rate, conduct upselling training and manage upsell performance. The outcome of this competency is to ensure increased organisation revenue and achieve sales target operation procedure in accordance with service operation procedure. |
| Tempoh Latihan | 240 |
| Objektif Pembelajaran | The outcome of this competency unit is to ensure that front desk associate equipped with knowledge and skills to perform a fast and efficient service. Upon completion of this competency unit, trainees shall be able to: 1. Analyse upsell requirement 2. Develop upsell room rate 3. Conduct upselling training 4. Manage upselling performance |
| Pra-Syarat | 0 |