Job Description (JD)
| Nama Program | Pengurusan Tempahan, Perolehan & Pengedaran [I551-001-5:2018] |
|---|---|
| Kod CU | I551-001-5:2018-C04 |
| Competency | Core |
| Tajuk CU | RRD Quality Control Management |
| Penerangan CU | RRD quality control management describes the competency in managing and auditing the quality of the operation according to quality standard guidelines. A competent person in this CU shall be able to audit rates code, manage agent profile and maintain reservation incoming call quality. The outcome of this competency is the ability to maintain quality standard in compliance with company SOP, operation requirement and regulatory body requirements. |
| Tempoh Latihan | 360 |
| Objektif Pembelajaran | The outcome of this competency unit is the ability to maintain quality standard in compliance with company SOP, operation requirement and regulatory body requirements. Upon completion of this competency unit, trainees shall be able to: 1. Audit rates code 2. Manage customer (guest/agent) profile 3. Maintain reservation incoming call quality |
| Pra-Syarat | 0 |