Job Description (JD)
| Nama Program | Pembaikpulihan Telefon Bimbit [EE-039-2:2012] |
|---|---|
| Kod CU | EE-039-2:2012-E01 |
| Competency | Elektif |
| Tajuk CU | CUSTOMER SUPPORT SERVICE |
| Penerangan CU | The CU title describes the competencies in Customer Support Service. He or She will perform Client Consultancy, Marketing and Promotion, Public Relation, After Sales Service and Front Desk Support. The person who is competent in this CU shall be able to provide customer service, perform marketing and promotions activities and perform public relations activities as per SOP. The outcome of this competency is customer support service activities are enhanced to customer satisfaction and operations improved as per company requirements. |
| Tempoh Latihan | 40 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to enhance customer support service activities to customer satisfaction and improved company operations as per company requirements.. Upon completion of this competency unit trainees will be able to:- 1. Provide Customer Services 2. Perform Marketing And Promotion Activities 3. Perform Public Relation Activities |
| Pra-Syarat | 0 |