Job Description (JD)
| Nama Program | OPERASI KENDERAAN PERKHIDMATAN AWAM (TEKSI) [TP-325-3:2013] |
|---|---|
| Kod CU | TP-325-3:2013-C04 |
| Competency | Core |
| Tajuk CU | PUBLIC SERVICE VEHICLE (TAXI) PASSENGER HANDLING |
| Penerangan CU | Taxi Passenger Handling is a task of providing customer services to passengers. This competency involves identify taxi passenger handling requirements, provide customer service, respond to passenger request, receive payment from passenger and reporting taxi passenger handling activities. The outcome of this competency is to ensure passengers are treating nicely and satisfactorily by offering a good customer services. |
| Tempoh Latihan | 240 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to ensure passengers are treating nicely and satisfactorily by offering a good customer services. Upon completion of this competency unit, trainee will be able to:- 1. Identify taxi passenger handling requirements 2. Provide customer service 3. Respond to passenger request 4. Receive payment from passenger 5. Report taxi passenger handling activities |
| Pra-Syarat | 0 |