Job Description (JD)
| Nama Program | Khidmat Sokongan Pemasaran Pusat Beli-Belah [M701-001-2:2019] |
|---|---|
| Kod CU | M701-2:2019-C02 |
| Competency | Core |
| Tajuk CU | MALL CUSTOMER SERVICE COUNTER OPERATION |
| Penerangan CU | Mall Customer Service Counter Operation describes the competency in providing mall facilities and shopping information, and specified assistance to visitors and customers as needed when they are in the mall premises in a way to generate positive customer experience as specified by the mall management. A competent person in this competency unit shall be able to perform customer service counter operation preparation, perform customer service counter operation, perform shoppers communication support services and perform customer special needs program The outcome of this competency unit is unresolved customer issues at the front level of Mall is below stipulated degree, and better customer satisfaction generated as specified thus higher number of returned customer promoted. Customer retention program strengthened as required. Customer special needs program objectives achieved and mall statutory obligation complied in accordance with organization’s requirement. |
| Tempoh Latihan | 170 |
| Objektif Pembelajaran | The learning outcome of this competency unit is unresolved customer issues at the front level of Mall is below stipulated case, and better customer satisfaction generated as specified thus higher number of returned customer promoted. Customer retention program strengthened as required. Customer special needs program objectives achieved and mall statutory obligation complied in accordance with organization’s requirement. |
| Pra-Syarat | Not Available |