Job Description (JD)
| Nama Program | Khidmat Sokongan Pemasaran Pusat Beli-Belah [M701-001-3:2019] |
|---|---|
| Kod CU | M701-001-3:2019-C01 |
| Competency | Core |
| Tajuk CU | MALL FRONTLINE OPERATION SUPERVISION |
| Penerangan CU | Mall Frontline Operation Supervision describes the competency in planning, organizing, leading, and controlling all resources for the effectiveness of the front line operation function of the Mall to achieve the specified objectives. A competent person in this competency unit shall be able to monitor receptions service activities, monitor mall customer service counter functions, monitor mall customer special needs program implementation, monitor mall customer value added program implementation and monitor mall customer relationship activities. The outcome of this competency unit is ensured smooth movement of shoppers into the mall as possible by providing necessary assistance, guidance, and support as stipulated in the related mall standard operation procedure. |
| Tempoh Latihan | 140 |
| Objektif Pembelajaran | The learning outcome of this competency unit is the participant is enable to ensure the smooth movement of shoppers into the mall as possible by providing necessary assistance, guidance, and support in accordance with the related mall standard operation procedure as required by the organization. |
| Pra-Syarat | Mall Frontline Operation Level 2 (M701-001-2:2019-C01) |