Job Description (JD)
| Nama Program | Khidmat Sokongan Pemasaran Pusat Beli-Belah [M701-001-3:2019] |
|---|---|
| Kod CU | M701-001-3:2019-C03 |
| Competency | Core |
| Tajuk CU | MALL CUSTOMER RESPONSE HANDLING SUPERVISION |
| Penerangan CU | Mall Customer Response Handling Supervision describes the competency in planning, organizing, leading and controlling all resources in listening to customer issues and response appropriately. A competent person in this competency unit shall be able to organize mall customer feedback handling activities, perform mall customer feedback handling preparation inspection, monitor mall customer positive feedback handling, monitor mall customer negative feedback handling and prepare mall customer feedback report The outcome of this competency unit is customer’s issues resolved at the earliest possible in a way to achieve better customer satisfaction. This will also generate positive mall customer touch point to keep good mall image. |
| Tempoh Latihan | 180 |
| Objektif Pembelajaran | The learning outcome of this competency unit is the customer’s issues resolved at the earliest possible and targeted customer satisfaction level achieved. Targeted positive mall customer touch point created and good mall image is well maintained as required by the organization. |
| Pra-Syarat | Mall Customer Feedback Handling – Level 2 (M701-001-2:2019-C03) |