Job Description (JD)
| Nama Program | Pengurusan Pusat Beli-Belah [M701-001-5:2019] |
|---|---|
| Kod CU | M701-001-5:2019-C03 |
| Competency | Core |
| Tajuk CU | MALL OPERATION MANAGEMENT |
| Penerangan CU | Mall Operation Management describes the competency in planning, organizing, leading and controlling of all resources to provide the most preferred customer experience for the long term gain of the mall. Mall operation management function is an important function as mall business fall under service based business. A competent person in this competency unit shall be able to Perform mall operation planning and policy development, perform mall housekeeping management, perform mall car park management, perform mall safety & health management, and perform mall security management. The outcome of this competency is continuous growth in shoppers visit through good customer experience generated from high class hospitality at optimum cost in accordance with organization requirement. |
| Tempoh Latihan | 450 |
| Objektif Pembelajaran | The learning outcome of this competency is the participant is able to generate continuous growth in shoppers visit through good customer experience generated from high class hospitality as specified at the optimum cost in accordance with organization requirement. Upon completion of this competency unit, trainees shall be able to: 1. Perform mall operation planning and policy development. 2. Perform mall housekeeping management. 3. Perform mall car park management. 4. Perform mall safety & health management. 5. Perform mall security management. 6. Perform mall operation management report preparation. |
| Pra-Syarat | Not available |