Job Description (JD)
| Nama Program | Operasi Stesen Keretapi [H491-005-2:2020] |
|---|---|
| Kod CU | H491-005-2:2020-C02 |
| Competency | Core |
| Tajuk CU | STATION OPERATION CUSTOMER SERVICE |
| Penerangan CU | Station Operation Customer Service describes customer service activities performed at the station with the objective of fulfilling customer satisfaction of using the service in the station. The person who is competent in this CU should be able to handle customer enquiries, perform service arrangement, handle lost and found and handle customer complaint. The outcomes of this CU is to provide best satisfaction of station service for customer according to customer requirement. |
| Tempoh Latihan | 220 |
| Objektif Pembelajaran | The learning outcomes of this competency unit are trainees enable to perform station operation customer service effectively according to station operation requirement. Upon completion of this competency unit, trainees should be able to: 1. Handle customer enquiries. 2. Perform service arrangement. 3. Handle lost and found. 4. Handle customer complaint. |
| Pra-Syarat | 0 |