Job Description (JD)
| Nama Program | Pemeriksaan Kualiti Operasi Perkhidmatan di Atas Keretapi [H491-003-3:2020] |
|---|---|
| Kod CU | H491-003-3:2020-C03 |
| Competency | Core |
| Tajuk CU | RAILWAYS ON-BOARD CUSTOMER COMPLAINT HANDLING |
| Penerangan CU | Railways On-Board Customer Complaint Handling describes tasks and work process in conducting and resolving customer grievances and criticism. The main aim is to deal with grievances and criticism in a timely and fair manner, with each complaint receiving due consideration. The person who is competent in this CU should be able to analyse customer complaint, carry out investigation and carry out corrective action. The outcomes of this CU is customer grievance solved according to company policy. |
| Tempoh Latihan | 200 |
| Objektif Pembelajaran | The learning outcomes of this competency unit are that trainees are able to solve customer grievance according to company policy. Upon completion of this competency unit, trainees should be able to: 1. Analyse customer complaint. 2. Carry out investigation. 3. Carry out corrective action. |
| Pra-Syarat | Not Available |