Job Description (JD)
Nama Program | Pentadbiran Pejabat [N821-001-3:2020] |
---|---|
Kod CU | N821-001-3:2020-C01 |
Competency | Core |
Tajuk CU | Front Office Reception |
Penerangan CU | Front Office Reception describes the first point of contact of visitors at the office and handling them professionally. The person who is competent in this CU should be able to attend to visitors, handle office incoming/outgoing communication, handle office incoming/outgoing items and record front office reception activities. The outcomes of this CU are customer’s satisfaction and minimise complaints from internal and external visitors, systematic work flow, presentable personality with good ethics attained in accordance with organization requirements. |
Tempoh Latihan | 110 |
Objektif Pembelajaran | The learning outcomes of this competency are to enable the trainees to perform front office reception ensuring customer’s satisfaction and minimise complaints from internal and external visitors, systematic work flow, presentable personality with good ethics attained in accordance with organization requirements. Upon completion of this competency unit, trainees should be able to: 1. Attend to visitor. 2. Handle office incoming/ outgoing communication. 3. Handle office incoming/ outgoing items. 4. Record front office reception activities. |
Pra-Syarat | 0 |