Job Description (JD)
| Nama Program | Penyeliaan Pemasangan & Penyelenggaraan Skrin LED [F432-006-3:2020] |
|---|---|
| Kod CU | F432-006-3:2020-C04 |
| Competency | Core |
| Tajuk CU | LED Display System Technical Support |
| Penerangan CU | LED Display System Technical Support describes in carrying out service to customers before, during and after LED display system installation to enhance the level of customer satisfaction. It plays an important role in an organisation's ability to generate income and revenue. The person who is competent in this CU should be able to attend to customer enquiries, handle enquiries/complaints from client and report technical support activities to superior. The outcomes of this CU are the quick response to customer enquiries and the arts of handling customer complaints provided in maintaining customer satisfaction in accordance with company Standard Operating Procedure. |
| Tempoh Latihan | 168 |
| Objektif Pembelajaran | The learning outcome of this competency unit are trainees enable to quick response to customer enquiries and the arts of handling customer complaints provided to ensure in maintaining customer satisfaction in accordance with company Standard Operating Procedure. Upon completion of this competency unit, trainees should be able to: 1. Attend to customer enquiries. 2. Handle enquiries/ complaints from client. 3. Report technical support activities. |
| Pra-Syarat | 0 |