Job Description (JD)
| Nama Program | Perancangan & Pelaksanaan Pemasaran Digital [M731-001-4:2021] |
|---|---|
| Kod CU | M731-001-4:2021-C07 |
| Competency | Core |
| Tajuk CU | MANAGE ONLINE REPUTATION |
| Penerangan CU | Manage online reputation describes the activities involved in dealing with customers feedbacks by using online platform. The person who is competent in this CU should be able to handle customer complaint, handle customer compliment and handle online community. The outcome of this CU is managing of customer expectation and leverage customer feedbacks and testimonial to grow the business. |
| Tempoh Latihan | 60 |
| Objektif Pembelajaran | The learning outcomes of this competency are to enable the trainees to handle and manage customer complaint, compliments, and online community. Upon completion of this competency unit, trainees should be able to: 1. Handle online customer complaint. 2. Handle online customer compliment. 3. Handle online community. |
| Pra-Syarat | Not Available. |