Job Description (JD)
| Nama Program | Pentadbiran Operasi Restoran Perkhidmatan Segera [I561-004-4:2021] |
|---|---|
| Kod CU | I561-004-4:2021-C03 |
| Competency | Core |
| Tajuk CU | ADMINISTER QUICK SERVICE RESTAURANT (QSR) CUSTOMER EXPERIENCE |
| Penerangan CU | Administer Quick Service Restaurant (QSR) customer experience describes the competency to provide customers support services and handle customer’s request in accordance with establishment requirement standards. The person who is competent in this CU should be able to control Quick Service Restaurant (QSR) product quality, control Quick Service Restaurant (QSR) hospitable service, maintain Quick Service Restaurant (QSR) outlet cleanliness and review Quick Service Restaurant (QSR) customer feedback. The outcome of this CU is achievement of people expectation where they want something fast, pleasant, friendly and memorable experience leading to customer loyalty. |
| Tempoh Latihan | 0 |
| Objektif Pembelajaran | The learning outcomes of this competency are to enable the trainees to achieve people expectation where they want something fast, pleasant, friendly and memorable experience leading to customer loyalty. Upon completion of this competency unit, trainees should be able to: 1. Control Quick Service Restaurant (QSR) product quality. 2. Control Quick Service Restaurant (QSR) hospitable service. 3. Monitor Quick Service Restaurant (QSR) outlet cleanliness. 4. Review Quick Service Restaurant (QSR) customer feedback. |
| Pra-Syarat | TIADA |