Job Description (JD)
| Nama Program | Pengurusan Restoran Perkhidmatan Segera [I561-004-5:2021] |
|---|---|
| Kod CU | I561-004-5:2021-C03 |
| Competency | Core |
| Tajuk CU | MANAGE QUICK SERVICE RESTAURANT (QSR) CUSTOMER EXPERIENCE |
| Penerangan CU | Manage Quick Service Restaurant (QSR) customer experience describes the ability to deliver quality products, fast and friendly service in a conducive environment to meet customer expectation. The person who is competent in this CU should be able to oversee Quick Service Restaurant (QSR) quality product, oversee Quick Service Restaurant (QSR) hospitable service, oversee Quick Service Restaurant (QSR) outlet cleanliness and maintenance and analyse Quick Service Restaurant (QSR) customer feedback. The outcome of this CU is a positive experience for the customer, giving them a reason to return. |
| Tempoh Latihan | 0 |
| Objektif Pembelajaran | The learning outcomes of this competency are to enable the trainees to deliver a positive experience for the customer, giving them a reason to return. Upon completion of this competency unit, trainees should be able to: 1. Oversee Quick Service Restaurant (QSR) quality product. 2. Oversee Quick Service Restaurant (QSR) hospitable service. 3. Oversee Quick Service Restaurant (QSR) outlet cleanliness and maintenance. 4. Analyse Quick Service Restaurant (QSR) customer feedback. |
| Pra-Syarat | TIADA |