Job Description (JD)
| Nama Program | AMALAN LOGISTIK HALAL [NCS-008:2018] |
|---|---|
| Kod CU | NCS-008:2018-C06 |
| Competency | Core |
| Tajuk CU | HALAL SUPPORT SERVICE |
| Penerangan CU | Halal Support Service involves in customer relations management and other technical matters on Halal compliance such as Sertu application and Halal Logistics incidence. The person who is competent in this unit shall be able to determine the type of customer, attend customer and consumer complaints, update customer shipment status, carry out Sertu application and determine Halal Logistics incidence. The outcome of this competency is to ensure that other non-routine operational services are provided to customers to satisfy their needs and requirements. Non-compliance matters identified according to MS 2400 and Shariah Law requirements. Non-compliance products are segregated or hold in a confined area. |
| Tempoh Latihan | 15 |
| Objektif Pembelajaran | The outcome of this unit is to ensure non-routine operation services are provided to customers based on their requirements. Upon completion of this unit, trainees must be able to:- 1. Determine type of Halal service 2. Attend customer complaints 3. Update customer shipment status 4. Carry out Sertu application 5. Determine Halal Logistics incidence |
| Pra-Syarat | 0 |